AVERN — SHIPPING & DELIVERY

Last updated: 11 September 2026

At AVERN, every order is prepared and fulfilled with care. Please read the information below before placing your order.

1. UK DELIVERY

We currently offer delivery within the United Kingdom.

Standard UK Delivery

FREE on orders over £50

Orders under £50 are charged the delivery rate displayed at checkout.

Estimated delivery: 6–10 days

This estimate includes the time required to prepare your order and transport it to you.

Delivery times are estimates and are not guaranteed delivery dates.

2. ORDER PROCESSING

After you place your order, it will be prepared for dispatch.

Orders are generally processed within 1–3 days before being handed to our delivery partner.

During particularly busy periods, product launches or promotional events, processing may take slightly longer.

You will receive an order confirmation after placing your order and, where tracking is available, tracking information once your order has been dispatched.

3. DELIVERY TIMES

Our standard estimated delivery time is:

6–10 days from the date your order is placed.

Please note that this is an estimated timeframe, rather than a guaranteed delivery date.

Delivery may occasionally take longer due to circumstances outside of our reasonable control, including courier delays, customs processing, severe weather or other unforeseen disruptions.

4. TRACKING

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery service.

5. DELIVERY ADDRESS

Please ensure that your delivery address and contact information are correct when placing your order.

AVERN cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing.

6. MISSED DELIVERIES

If you are not available when delivery is attempted, the delivery provider may leave your parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery.

Please follow the instructions provided by the delivery provider.

7. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us at: weareavern@outlook.com

Please include your order number so that we can investigate the delivery.

If tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible so we can investigate with the delivery provider.

8. INTERNATIONAL DELIVERY

At present, AVERN only offers delivery within the United Kingdom unless otherwise stated at checkout.

If we introduce international delivery in the future, the available countries, delivery costs and estimated delivery times will be displayed at checkout and this policy will be updated accordingly.

9. CUSTOMS & IMPORT CHARGES

For UK orders, any applicable delivery and import-related charges included in the checkout price will be shown before you complete your purchase.

Customers are not expected to pay additional charges unless specifically stated at checkout.

10. DELIVERY CHARGES

The applicable delivery charge will be displayed during checkout before payment is completed.

Currently:

Orders under £50: Standard delivery charge shown at checkout
Orders £50 or more: FREE UK delivery

We reserve the right to change delivery charges or introduce additional delivery options in the future. Any applicable charge will always be shown before you complete your order.

11. DELIVERY & YOUR LEGAL RIGHTS

Nothing in this Shipping & Delivery Policy affects your statutory consumer rights.

If your order does not arrive within the legally applicable timeframe, or if goods are lost, damaged or otherwise fail to meet your legal rights, please contact us so that we can resolve the issue appropriately.