Refund policy

RETURNS & REFUNDS

At AVERN, we want you to be completely satisfied with your purchase. If something isn't right, we're happy to accept returns in accordance with the policy below.

30-DAY RETURNS

You have 30 days from receiving your order to request a return.

To be eligible for a return, items must:

Be unworn and unused
Be in their original condition
Have all original tags and labels attached
Be free from makeup, perfume, stains, pet hair or other marks
Be returned in suitable packaging

We reserve the right to reduce or refuse a refund where an item has been handled beyond what would reasonably be permitted when checking the item in a shop, or where it has been damaged or worn.

HOW TO RETURN AN ITEM

To request a return, please contact us through our Contact Us page.

Please include:

Your order number
The item(s) you wish to return
The reason for the return

We'll then provide you with the return instructions.

Please do not send an item back without contacting us first.

RETURN POSTAGE

Unless an item is faulty, damaged or incorrectly supplied, the cost of returning an item is the customer's responsibility.

We recommend using a tracked delivery service and keeping your proof of postage, as AVERN cannot be responsible for items lost while being returned.

If an item is faulty, damaged or incorrect, please contact us before returning it and we'll arrange the appropriate solution.

REFUNDS

Once we receive your returned item, we'll inspect it and process your refund.

Approved refunds will be issued to the original payment method.

Please allow up to 14 days for your refund to be processed once the returned goods have been received.

Your original standard delivery charge will also be refunded where required by law.

EXCHANGES

If you require a different size or colour, please contact us.

Depending on stock availability, we may be able to arrange an exchange. Alternatively, you can return the original item for a refund and place a new order.

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible with your order number and photographs of the issue.

We'll arrange a suitable remedy in accordance with your statutory rights.

Nothing in this policy affects your legal rights as a consumer.